Effective Date: [Insert Date]
At www.gst-india.in (“Website”), we strive to provide accurate and high-quality consultancy services. However, we understand that there may be circumstances where you may require a refund. This Refund Policy outlines the terms and conditions for refunds related to our Services.
1. Eligibility for Refunds
Refunds will be considered under the following circumstances:
1.1 Service Non-Delivery: If the requested service was not delivered within the agreed timeframe due to reasons attributable to us.
1.2 Incorrect Charges: If you were charged an incorrect amount or were double charged for a single service.
1.3 Service Quality Issues: If the delivered service significantly deviates from the agreed-upon scope or quality standards, subject to verification.
1.4 Cancellation by Us: If we are unable to fulfill your request and cancel the service, a full refund will be issued.
2. Non-Refundable Cases
Refunds will not be issued under the following circumstances:
2.1 Change of Mind: If you decide not to proceed with the service after it has been initiated or completed.
2.2 Incorrect Information Provided: If the service could not be delivered due to incorrect or incomplete information provided by you.
2.3 Force Majeure: Delays or non-delivery caused by circumstances beyond our control, such as natural disasters or government actions.
2.4 Third-Party Delays: Delays caused by third-party entities, such as government authorities, for approvals or processing.
3. Refund Process
3.1 Submission of Request: To request a refund, you must email us at contact@gst-india.in with the following details:
- Your full name
- Contact information
- Transaction ID
- Reason for requesting a refund
- Any supporting documentation or evidence
3.2 Review and Response: We will review your request within 7 business days of receiving it. During this period, we may contact you for additional information or clarification.
3.3 Refund Approval: If your refund request is approved, the refund will be processed within 10 business days and credited to your original payment method.
4. Partial Refunds
In cases where only a portion of the service was delivered or if a partial issue occurred, we may issue a partial refund, as deemed appropriate.
5. Changes to This Refund Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with the “Effective Date” updated. Your continued use of the Website constitutes acceptance of the updated Refund Policy.
6. Contact Information
For any questions or concerns regarding this Refund Policy, please contact us at:
eFiling Portal Solutions
Email: contact@gst-india.in
Phone: +91 7978043449
By using the Website, you acknowledge that you have read, understood, and agreed to this Refund Policy.